Jensen Property represents property portfolios for many clients, with a proven record of success. Guided by industry knowledge and our personal investment experience, our management team follows strict guidelines to ensure every property is cared for professionally and efficiently.
- Service guarantee
- Property Management Training/Seminars
- Advertising
- Open Inspections
- Applications on your investment property
- Application Process
- Keys
- Maintenance/Repairs
- Rental Payments
- Annual Reports
- Legal Requirements for legislation
- Insurance
- Lease Renewals
- If there is a problem
- End of Month Disbursements
- If you decide to sell
Our clients benefit from our many additional services and management advice- particularly useful if you are an overseas investor. Our investment news and financial tools and calculators are also invaluable resources.
If you are considering using Jensen Property, please view our recently leased properties. New to the area? Then our suburb profiles offer a good introduction. We’d also like to offer you free resources.
Jensen Property takes great pride in tailoring our property management services to fit your investment style. Please contact Property Manager Kelly Wang or Lee Yue to discuss.
During hours: (07) 3426 9884
Fax: (07) 3426 9800
Mobile: 0400 919 437
Email: rentals@jensenproperty.com.au
Community and Industry involvement is important to us, as are ethics and old fashioned values.
Our dedicated team are always on hand and only too happy to help with all your investment needs and requirements.
1. Do I have total peace of mind that my property is being protected, preserved and maintained to the level expected?
2. Am I achieving maximum return on my investment?
3. Do I have high quality tenants?
4. Is my property maintaining a high occupancy rate?
5. Do I receive prompt payment and on time accounting reports?
6. Do I receive regular communication from my Property Manager?
7. Are routine inspections carried out every three months ?
8. Do I receive a copy of my inspection reports?
9. Do I have a projected maintenance plan in place?
10. Is my current property manager a member of the R.E.I.Q. and Tenancy Databases?
11. As a Lessor am I complying with the latest property management legislation?
12. Do I know the current market sales value of my investment?
13. Am I kept informed of the current market conditions for both sales and rentals?
14. Am I regularly updated on further property investment opportunities?
15. Do I receive a monthly property newsletter?
16. Do I only hear from my property manager when there is a problem?
17. Do you receive current sale valuation from your agency?
18. Do I have my property listed on multiple internet sites to promote to prospective tenants?
19. Do you have a direct mobile number for your Property Manager?
20. Am I supplied with regular photographs of my property?
Property Management Training/Seminars
We are committed to offering our team members a system for ongoing training and workshops enabling them to keep up with the latest market trends and legislation relating to your investment property and our suburbs.
- They will often attending R.E.I.Q (Real Estate Institute of Queensland) and
- Real Estate Dynamics training and seminars aimed to set out systems within the office to further improve our standards to you.
Workshops attended include intensive Property Management Boot Camps intended to ensure our Property Managers are thorough and well educated when it comes to legal issues and legislation relating to Queensland investment properties.
- Our membeship of the Real Estate Results Network of the Australian Top Independant Agents insures our team has the best training possible.
Advertising:
Advertising a rental property to lease consists of the following:-
Internet advertising - Realestate.com.au, Domain.com.au , Jensenproperty.com.au, Myhome.com.au - Window card, Signage and Courier Mail classified advertising.
When a property has been listed for rent with our Agency we take great pride in carrying out an open for inspection at your property. (Inspections are generally carried out on Wednesday’s and Saturday’s of each week).
A comprehensive registration form is required to be completed by each person attending the inspection for security purposes and as a way of gathering crucial information.
Also, the Property Manager personally carries out each inspection carefully, the prospective tenant is taken into account by the office when determining the successful applicant of the property.
Applications on your investment property
Once applications have been received from a prospective tenant they are treated with the highest priority as our application process requires us to have the application completed within 48 hours upon receiving from the applicant.
Our thorough 100 point identification check sets out a strict outline for which applying parties are required to follow before we can accept their application.
The application form also requires:-
- Drivers Licence, passport, birth certificate
- 18+ card (other photo ID) Recent or current Pay advice, Previous tenancy ledger
- Previous four rent receipts
- Current vehicle registration certificate, bank statement, credit card statement, telephone, electricity, gas accounts, pension card, health care card.
- (includes contacting Agents)
Once an application has been processed and accepted the applicants are required to pay their fist weeks rent within 24 hours then asked to make their lease sign up appointment within 48 hours from acceptance.
The Agency then receipts the first two weeks rent and the rental bond (which is equivalent to four weeks rent). The bond will be held with the Residential Tenancies Authority where it will remain until the tenancy terminates.
A “sign up” appointment will be conducted by the Property Manager where all tenancy parties will be thoroughly informed of the renting process designed for your investment property. Each element of the lease will be explained in full to the tenants aimed at eliminating any future problems relating to the tenancy.
As the Landlord the law requires you to have provided a key for every lock fitted at the property.
Upon taking management of the property, the Property Manager will check this is the case. If the Landlord fails to provide us with a full set of keys we may need to have a locksmith attend the property to ensure this is established. (Mostly for emergency purposes)
During the tenancy, a full set of keys will be held at the office in a locked, secured location. Another full set will be given to each tenant listed on the lease agreement.
Our office policy requires tenants to advise us of any maintenance or repair issues via fax, email or by handing in a completed form at our office.
Once we have this in writing, we can contact with you to advise you of this issue and decide what the best course of action may be.
We take great pride in maintaining a good relationship with our reliable, trustworthy and inexpensive tradespeople which are on hand 24/7 to assist us.
RTA fact sheet - REPAIRS AND MAINTENANCE FACT SHEET
If a problem arises after hours and the office is closed, all rental properties are provided with an ‘Emergency Contact Information Guide’ which is often inside their kitchen cupboard. This form will have the mobile phone number of our plumbers, electricians and builders in case of an emergency. Also, the mobile phone number of their Property Manager incase the tenants are unsure of who to call during this time.
The tenant/s of your investment property are given a number of options in which their rental payments can be made:- Cheque, Money order, internet banking and Rental rewards.
If your tenant falls into arrears during their tenancy, you will be contacted in due course via post. The tenants will then be given an official government form which may result in a tarnished rental record.
If the problem persists, the Property Manager may contact you to discuss the best course of action.
As a part of our service guarantee, Jensen Property will provide our Landlords with the following reports:-
- Monthly statements via email or post,
- End of financial year statement,
- Routine condition reports - quarterly which include photographs, internal and external.
- Regular rent review
- Yearly valuation on the properties.
Legal Requirements for legislation
As it stands, the legal requirements for an Owner of an investment property in Queensland are as follows:-
As a legal minimum requirement, a smoke alarm must be installed on or near the ceiling on any storey:
− Between any area containing bedrooms and the rest of the house or unit e.g. hallways; or
− On a storey not containing bedrooms on the most likely evacuation route from the storey.
Lessors will be able to pass on the full water consumption costs to tenants if: WATER FACT SHEET
• the rental premises are individually metered (or water is delivered by vehicle), AND
• the rental premises are water efficient, AND
• the tenancy agreement states the tenant must pay for water consumption.
Although we like to think ‘It will never happen to us’ the truth of the matter is it can…
Jensen Property encourage all our Landlords to take out Landlord Protection Insurance.
Many companies can offer a cover to suit your rental property’s needs although we can not offer you any information regarding insurance as it is not our field we can offer you a list of companies which we currently deal with:-
As an office policy Jensen Property require all tenants to be on a current tenancy agreement.
If your current agreement is close to expiring we will have sent you a letter requesting your instructions… This may include an office recommendation of a rental increase or a six or twelve month lease offer. Once you receive this document it is crucial to complete and return as soon as possible.
If you are unsure of your future plans for the property we welcome you to have a chat with the Property Manager to determine an outcome for your tenants.
If at any stage there is a problem reported at your rental property, Jensen Property will endeavor to sort the issue out as quick as possible to minimise any further damage to the premises.
If Jensen Property are unable to contact you at this point of time we may refer back to your Property Management Agreement and may act on your behalf and take control of the situation including organising work to be carried out at the property without your pre-approval.
Having said this, it is important to keep us up to date with your current details, eg. contactable phone numbers and email addresses.
On the last business day of each month Jensen Property will disburse all rental monies received during the month to our Landlords via an electronic funds transfer to your nominated bank account or building society.
You will receive a detailed statement either via post or email (your preference). This statement will include a break down of rental monies received, any bills/invoices paid during the month (the original invoices will be sent to you while the office will retain a copy for our records) and the management fees that have been deducted.
If during the tenancy you decide to sell, at any time Jensen Property can offer you an up to date sale valuation.
If your tenant is currently on a lease and you decide to put the property ‘on the market’ then you will need to consider the buyers position and the tenants position who may wish to stay on their current lease agreement.
24 hours notice in writing for each inspection will be given to your tenants per open inspection at the property. Jensen Property will also keep in constant contact with the tenants needs and wants as a duty of care through out the sale process. If a conflict arises, we will endeavor to support the tenants concerns.
If at any stage during the tenancy you would like a market analysis on a sale price, please contact the office.
Testimonials
Thank you, we have been very impressed with the useful information that you send us.
We have other properties with other agencies and we do not receive the service your agency delivers, from any of them.
George Collins 0411 709 614
I would easily recommend Jensen Property as a managing agent as my investment property has always been well taken care of. I am regularly informed on changes to legislation as well as market price for both sales and rentals.
The Property Manager Kelly Wang can be contacted on:
- A full colour brochure for the front window at the office
- A spot on our rental list
- realestate.com.au
- domain.com.au
- jensenproperty.com.au
- A sign erected at the property (if desired)
- Notice boards at the local universities and motels (if necessary)
- Courier Mail (if desired)
- Local Paper (Quest)
- 100 point check of identification
- Tenancy details of current and previous rental properties
- Financial Status
- Personal and professional references
- Defaulting tenancy database checking
- Telephone Banking
- Internet Banking
- Money Order
- Personal Cheque
- Electronic Funds Transfer
- Direct Debit
- Photographs of your property
- End of financial year statement
- Annual smoke alarm test (which will be carried our by Queensland Smoke Alarms- to keep up with legislation).
- Landlord information update form
-
Landlord survey
- From the 1st of March 2008, Owners of leases for domestic residences must have a safety switch installed for the power circuit at the residence after a residential tenancy agreement has been entered into.
- From 1 July 2007, owners of all houses and units in Queensland must install at least one 9 volt battery powered smoke alarm.
- What are the minimum criteria for water charging? Water fact sheet
- Terri Scheer Insurance Brokers
- EBM
- AON
- Your bank or building society
- Receive a free rental appraisal from our Property Rental team.